On NVC mediation v.2021–04

A. The 5-Step Mediation Model (MM) with 2 phases (connection and resolution)

❶ Person A expresses to person B, and the mediator empathizes with A.

❷ Mediator asks B if they would tell A what they heard, including the needs. Mediator tracks if needs get reflected and remind B if not.

1. Person B expresses to A, and the mediator empathizes with B.
2. Mediator asks A if they would tell B what they heard, including the needs. Mediator tracks if needs get reflected and remind A if not.
3. The mediator facilitates solution requests and agreement

NVC Mediation

What is NVC Mediation? A Powerful Model for Healing and Reconciling Conflict